Returns & Exchanges
We endeavour to make returning or exchanging an order as easy as possible for our clients. We offer free returns on all La Perla purchases. The standard delivery fee will be refunded on return of the whole order. Items can be returned or exchanged within 28 days of delivery for all full price items and within 14 days of delivery for outlet or sale items, provided that return conditions specified below are met. We advise that you check your order upon receipt. If there is an issue, please contact our customer support. We can not accept returns 28 days after you have received the items.
1. Log in and create a return
Log into your account and go to 'Order History'. Select the order and item(s) you wish to return.
Guest users, please contact customer services.
2. Receive Return Documents
Our customer service team will review your request. Once approved, you will receive via email the documents needed to proceed with the return: FedEx return label and a Pro-Forma Return Invoice.
3. Prepare Return Package
Carefully fold the items with all tags attached.
Insert the Pro-Forma Return Invoice with the item(s) you wish to return in the original packaging. All the return labels (5 pages) should be printed and placed in a plastic sleeve, provided at the FedEx drop off, with label 1 (destination in bold letters) at the top. Seal securely and attach the FedEx return label received to the outside of the box.
4. Ship your Return
Returns exchange conditions
La Perla accepts returns of unused items by mail within 28 days from the date of shipment.
Items must be in original selling condition with all tags attached.
- The following items will NOT be accepted:
- Incomplete, damaged, worn, altered and washed returns or anything La Perla reasonably believes has been used.
- Briefs, bodysuits and swimsuits that have been tried on in direct skin contact. (Please note that only the swimsuits have the protective adhesive strip.)
- Hosiery items if their package has been opened.
- Any personalized or monogrammed items.
- Items purchased with a discount or during seasonal sale periods. These are final sale.
Returns that do not comply with the La Perla returns policy will not be accepted and are sent back to the customer.
How to exchange an item
Please follow the standard returns procedure to return the items you do not wish to keep and place a new order for the replacement item.
How to return an item
On receipt of the returned goods, every effort will be made to ensure a prompt refund. Returns are processed within 14 days, but usually a lot quicker.
A confirmation email will be sent once your return has been processed and the refund has been credited to your original payment method. Please note, refunds will be credited only to the original payment method that was used.
La Perla reserves the right to refuse the return of any merchandise that does not meet our return condition requirements.